FAQ’s

The Max Card is available for individuals caring for a child with special needs and/or disabilities, or for registered Foster Carers. If you fall under these criteria, you can check for a distributor in your area using the “Enquire Now” link. If you do not meet these criteria, you are not eligible for a Max Card.

Applications should be made through a local distributor as Max Card does not issue cards to individuals directly.

Cards can be used at participating venues across the UK. You can search for venues here.

All offers are subject to venue discretion and can be removed at any time with immediate effect. Although we take every effort to ensure venue listings are up to date, please contact the venue directly for any enquiries you have.

The expiry date is shown on the reverse of your card. If your card has expired please contact your local distributor to obtain a new card. You can search our local distributors here.

The card is property of the child, so in order to obtain the discount the child must be present. In many cases the discount is extended to carers and accompanying family members, but this varies between the venues. Venues reserve the right to ask for proof of identity upon presentation of the card. Please ensure that before you visit the attraction you are certain about how many accompanying adults and children are allowed.

If you lose your card, we are not able to provide you with a new one. You will need to contact your local distributor to obtain a new card. A replacement card will be at the discretion of your distributor. Please check for a distributor in your area using the “Enquire Now” link.  Max Card does not issue cards to individuals directly

You need to contact your local distributor to obtain a new card. If you are unsure of where this is, please check out Local Distributors

This depends on the authority who have administered the card to you. Please contact them to ask. As we do not distribute Max Card to individuals, we are unable to assist with enquiries of this nature via our email and social media.

We suggest you contact your local authority and inform them of the scheme to indicate there is a demand in the area. In the meantime, please like our Facebook page for updates on areas of operation.

Children and young people will be eligible for the Max Card up to the age of 25.

Unfortunately we do not currently cater for adopted children. The card is only accessible for looked after children and children with special educational needs and disabilities.