FAQs

Frequently asked questions

How do I apply for a Max Card?
Go to the ‘Apply Now’ page to find out if you are eligible for a Max Card.
Where can I use my card?
Cards can be used at participating venues across the UK. You can search for venues here.
How long can I use my Max Card for?
Your Max Card is valid for two years. The expiry date is shown on the reverse of your card.
Who can use my card?
The card is property of the child, so in order to obtain the discount the child must be present. In many cases the discount is extended to carers and accompanying family members, but this varies between the venues. Venues reserve the right to ask for proof of identity upon presentation of the card. Please ensure that before you visit the attraction you are certain about how many accompanying adults and children are allowed.
What do I do if I lose my Max Card?
Contact the authority who issued you with your card and they will instruct you on how to get a new one.
My Max Card has expired – can I get another one?
You need to contact the authority that issued you with your original card.
How long will my Max Card take to arrive?
This depends on the authority who have administered the card to you. Please contact them to ask.
My local authority does not fund the card - what do I do now?
We suggest you contact your local authority and inform them of the scheme to indicate there is a demand in the area. In the meantime, please like our Facebook page for updates on areas of operation.
Is there an age limit for the Max Card?
Children and young people will be eligible for the Max Card up to the age of 25.
Are adopted children eligible?
Unfortunately we do not currently cater for adopted children. The card is only accessible for looked after children and children with special educational needs and disabilities.

Please note

The term "looked-after" refers to a child placed in public care of a Local Authority in accordance with section 22 of the Children Act 1989.

If your venue has agreed to participate in the scheme and support our cause then you will not be able to reclaim entrance fees from your local authorities.

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